Luna Nuova Salon and Spa

Absolutey horrible my hair looks disgusting, I asked for a dark red they put bleach on my already bleached hair and it was breaking off. I also booked for hair extentions, they said it would be 2,000 dollars for the hair just by itself, she called me and said it would now be 3,000 plus the styling fee and dying fee and install fee. I put down 800 dollars bc they said it was 2,000 at first, and when they said it was 3,000 I said ok no I’m not paying for this now and now they will not give me my money back after the lady said she will pay for my horrible hair service I got with my 800 I gave them and give me the rest back, I got nothing and the manager assistance said I was threatening them just because I asked for my money back. I also asked for a solid red color and my roots are nearly black still, and was told they cannot give me a root touchup, and didn’t let me know beforehand, and also didn’t let me know they don’t do refunds before I made an 800 deposit. See u guys at court!

I probably stayed at least an extra 30 minutes in the salon after closing and I felt so bad about it, but Kennedy was so patient and very sweet. The staff were all so nice and she did an amazing job on my hair. Thank you so much!

Website needs to be updated/clearer. I booked an appointment for sugaring hair removal. I called 15 minutes before my appointment to clarify (and pre-warn incase they needed to warm the sugar), but was told sugaring will not be available with this aesthetician. This could have been avoided if the website did not have it advertised as waxing or sugaring, and if there was a comment section when booking appointments. I went through with the appointment, but felt some hostility, as if the misunderstanding was my fault. The prices were clearly displayed on the website, so I was not surprised by the end total. But based on the prices I’ve paid for in Saskatoon, and then to not have the hair removal product I prefer, I left disappointed. Thank you for your time. In response to owner: it’s not your customers’ responsibility to navigate a misleading and poorly designed interface to book appointments. I wouldn’t be giving you a poor review if the service was more than sub-par as well. I will not be returning.

Rave to these ladies! I had a day off of work last minute and wanted to treat myself before being a bridesmaid in a wedding. I was not expecting them to make anything work but these ladies did it! Kari was extremely friendly and made my hair feel so much better! Carson held great conversations and answered any questions I had for my lift and tint! Carson also has on her Instagram that she is a master pedicurist and she definitely IS! They took so much stress off my shoulders I will be returning at some point! We also should discuss the decor in the building because man if there is anywhere you want to take some selfies in lloydminster this is the place! I loved my experience today and hope to see this business thrive in the future!

Amazing service and great talent! oh and also the best lattes in town. Vic did my hair and was so pleased with the results. Whitney is an amazing owner and love all the products she has brought it to support our local community as well. I will be back!

Best place for your salon needs, but today I was disappointed, made an appointment for 11:30, I waited 40min. And still the stylist was busy with the customer she was with. I didn't want to interrupt her. So I left. 😞 but in all the staff does a great job. 👍

This salon has literally changed my attitude towards my hair. In the past year I have been empowered to create dramatic change, starting with a new colour, and ending with extensions. I appreciate all the small gestures that create the most amazing environment. From the coffees and lattes, to the beautiful shopping boutique (I am not kidding when I say you will always find something for yourself, or that hard to buy for person. I just finished my Christmas shopping there yesterday), to the warm welcome always received, there really is no place like it in and around Lloydminster.